• FAQ
• How do I shop?

FAQ:

Does your jewelry contain nickel?
No, none of our products contain nickel. We use 925 Sterling Silver, 18 Karat Gold, and other materials are all tested for nickel.

Is there real ”silver” in your jewelry?
Yes, we only work with 925 Sterling Silver, which is an alloy consisting of silver (92.5%) and copper (7.5%).

What kind of properties has silver?
Silver is a soft white shining metall. Due to the softness silver is easily scratched. If you have a piece of jewellery with many different charms/pendants that hang beside or on top of eachother the silver will be worn, that will result in many tiny scratches on the silver surface. These scratches will gradually cover the entire surface and you will not see the scratches anymore, insted the surface has gotten a nice patina.

Can oxidized silver discolour clothes?
No, it can not discolour your clothes.

Why does silver get dark?
The silver discolours (oxdized) in time because of sulphur. Sulphur occurs in many contexts; in the air, on the skin, on painted surfaces, in fabrics, on band aids, in cigarette smoke, in fossil fules on rubber bands etc. The oxidized surface can be polished away with a silver polishing cloth that has a polishing substance which also protects the newly polished surface and delays new oxidation. If you wear silver often the silver will keep white longer.

Can you make items other than those shown on your online shop?
Of course, we are educated silver/gold smiths. Email or call us and ask, nothing is impossible!

Can you make personalized jewellery with all kinds of names?
Yes, of course. Everything from Lucas, Péter, Suri, Aladdin, Synnøve, Åke to Maximiliam.

Do you have special care instructions for your jewellery?
You can polish silver with silver polish. You should not spray perfume onto your freshwater pearls, and avoid wearing them in the bath or shower. If you are not using the jewelry you should preferably keep pearls in a material that does not dry them out, for example, unbleached cotton wool or leather (not in cotton) or in the jewelry box. Do not keep your jewelry in the bathroom as they will oxidize and the surface will get ugly.

I have placed an order but I have not got any order confirmation, why?
Probably you have specified the wrong e-mail address when you filled out Customer Information. Make a new order and make sure that the e-mail address is right, and reply on your order confirmation e-mail that we can erase your previous order. Or contact us on info@namejewelryofsweden.com or call us at +46-8-55110871.

To what countries do you deliver?
Everywere! If your country does not show in the drop-down list please e-mail us at info@namejewelryofsweden.com and we will add your country.

How fast can you deliver?
We send your order within 8 days, unless otherwise specified. Delivery times may vary if a product is sold out, and is such cases we will inform you as soon as possible. For orders without engraved names the delivery will often be shorten than 8 days. At hollidays the delivery terms can be changes, if so this will be written on the frontpage.

Can I change my jewelry?
Yes, we offer a right to return items within 14 days for all our products, except the specially ordered jewelry (with names engraved), and exchanged for other items in our assortment. The product must be unused and returned in its original packing. Specially made jewelry is not returnable as it is not possible for us to resell this jewelry.

How do I make a complaint?
If there is an obvious fault in the making of the jewelry, we will ofcourse pay the costs of delivery and reparation or an eventual change. If something is broken due to carelessness we cannot repair it for free, but ofcourse we can repair your jewelry for a charge.

Are there any delivery costs?
Yes, there is a charge of 130 SEK approx. 12 Euro per order. Your delivery is then sent as a registered item of mail and it can be collected at your post office.

Can you deliver the jewelry as a gift?
Yes, we can. When completing your purchase you can choose an other delivery address were you want the jewellery delivered to. If you want us to e-mail the receipt to you, pleace specify that in the Engraving Information text box when completing your purchase, otherwise the receipt will be sent with the order to the delivery address.
 

I have recived a gift cart, how do I shop?

Fill out your unique code you have recived on the same page where you fill in your address etc. Then click on the buttom Activate, for the price to adjust. A gift card can only be used once. 

I have a discount code, how do I use it?

You fill out the code in the box of discounts on the same page where you fill in your address etc. Then click on the buttom Activate, for the price to adjust. 

How do I shop?

Shopping guide